KB Article #8894
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IMPORTANT! This article is only for shops and/or dealers currently participating in the RepairLogic Insights pilot program. Please stay tuned for future communications from OEC regarding a broader roll-out in the coming weeks and months. To express interest in early access and share feedback, contact ART.Product@oeconnection.com. |
Insights gives you direct, in-app access to your shop's repair planning performance and platform adoption data. This is the same reporting that was previously delivered manually by your OEC representative. Reports are available anytime inside RepairLogic. You can download any report as an Excel file, and you'll also receive them automatically in a monthly email.
Accessing Insights
Who Has Access
Insights is available to Owners, General Managers, Managers, and Production Managers. No setup is required. Insights appears in your RepairLogic navigation and you'll also receive the monthly email automatically.
Finding Insights in RepairLogic
Insights appears in the top navigation bar alongside Repair Plans.
You'll only see data for the locations linked to your account. If you manage multiple shops (MSO), you'll see data for all of them.
Notes:
- Location filters and available metrics vary by account type. See Filtering by Month and Location in Using Reports in RepairLogic Insights for details, or RepairLogic Insights: Frequently Asked Questions for common questions about access.
- If your role isn't covered and you'd like access, reach out to your OEC representative.
- For step-by-step instructions on using each report, see Using Reports in RepairLogic Insights.
Reports and Features Included in Insights
Insights includes four reports, a monthly email, and in-app notifications.
For step-by-step instructions on using each report, see Using Reports in RepairLogic Insights.
Usage Summary Report
Track whether adoption is moving in the right direction over time, across your whole organization. The Usage Summary Report shows usage trends with a line chart tracking Research Rate and Activity Rate by month, quarter, or year. Below the chart, a full metrics table covers subscriptions, user activity, Repair Plan creation, and research behavior side by side.
Location Adoption & Usage Report
Quickly see how Repair Plan activity and research are trending for a selected month, without waiting on a manual report.
- If you manage multiple shops (MSO), this report compares all your locations side by side, including Repair Plans created, research rate, and procedure usage. You can click any location to open its Team Activity or Vehicle Repair Plan report.
- If you run a single shop, you'll see the same metrics as a snapshot for your location.
Team Activity Report
Identify high performers and team members who may need extra support adopting the platform. This report shows individual team member activity for a selected month and location (if applicable). It includes who is creating Repair Plans, researching procedures, and contributing to location output.
Vehicle Repair Plan Report
Review individual Repair Plans for research completeness and procedure usage at a glance. This report shows every Repair Plan created in a selected month and location. Each plan includes procedure and research detail.
Monthly Email
Your data comes to you, even if you haven't logged in that month. Once a month, you'll automatically receive an email covering the previous month's data. The email includes a Usage Summary snapshot with month-over-month comparison, plus direct download and view links for each report you have access to. No setup is required.
In-App Notifications
Know which locations need re-engagement before the month is over, not after. When a location shows a significant decline in Repair Plan activity, a notification appears in two places. It appears at the top of every report, and as an icon on the location's row in Location Adoption & Usage. Notifications are dismissible and appear once per month.
For details, see Responding to Low Usage Notifications in Using Reports in RepairLogic Insights.