RepairLogic FAQs

KB Article #8156

The following is a list of frequently asked questions (FAQs) for RepairLogic. 

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• To add new users:

  1. Log in to your organization's Manager account. 
  2. Click the initials in the top right corner and choose Manage Users from the drop-down menu. 
     
  3. This will launch a page allowing you to create, delete, or change users for your organization. 

  For more information, visit Adding/Editing Users. 

• Your subscription includes unlimited users. 
• We have a library of video tutorials demonstrating the basics of RepairLogic, available here. 
• We suggest creating a desktop shortcut at each workstation. (Learn more about Creating a RepairLogic Desktop Shortcut/Icon.)
• Yes, there are several options for your team to train with RepairLogic:
  • Attend one of our training sessions. (Click here for more information.)
  • You can request additional training at any time. We are here to ensure you are comfortable and successful using RepairLogic. 
  • Contact your Customer Success Specialist or email [e-mail]. 
• Frame measurements for most OEMs can be found in both the Front Structure and Rear Structure categories, under the Specifications sub-group. 
• RepairLogic has a universal keyword search tool located at the top of the vehicle's Procedure page. (Learn more about our search features from our quick video tutorial, RepairLogic: Finding Procedures.)
  
  If unable to find the procedure through the search tool, RepairLogic's Support team can connect you with an expert who can help. Submit a support request through the Contact Us form and choose Procedure Question from the drop-down. 
• A procedure checklist can be found in the Share Documents page of RepairLogic. Click the Sign Off Checklist PDF link to download this document to your computer. (Learn more about Viewing and Downloading Files.)
• There is no storage limit on plans or files. 
  Plans more than 30 days old will be marked as Archived for storage purposes, but can always be accessed and edited. 

• Commonly Added highlights procedures that many shops frequently add to Repair Plans for a specific vehicle (year, make, model). It is a popularity signal based on real industry usage — not a recommendation that the procedure is required for your specific repair. 

  RepairLogic determines this using a carefully designed algorithm that: 

  • Balances how often a procedure is added by individuals and across different organizations.
  • Prevents a single shop or heavy user from skewing results by applying fairness controls.
  • Prioritizes procedures added often by many, not just frequently by a few.

  In short, a procedure marked Commonly Added shows a strong, consistent pattern of use across shops working on similar vehicles.

  Use it as a discover and awareness aid, not a rule. 

  Best Practice: 

  1. Review commonly added procedures for awareness.
  2. Evaluate against the specific damage.
  3. Apply your professional judgment. 

• Position statements tend to appear more often because:

  • They apply broadly across many vehicles and apply to almost any type of damage.
  • Many shops add them to most Repair Plans.

  Because of this wide usage, they naturally accumulate higher popularity.

• This usually happens when there is limited usage data for that specific vehicle or procedure. We require a minimum amount of usage to consider a procedure as commonly added to ensure we are surfacing more relevant procedures. 

  Common reasons include: 

  • Newer vehicle models
  • Less frequently repaired vehicles
  • Recently added or updated procedures

  The system requires sufficient usage across multiple organizations before marking something as commonly added.